DISQUS

Element_Payment_Services · 1 year ago

Absolutely agree! We joined Twitter a few weeks ago and are connecting with lots of folks in the payments industry. As you point out, PCI compliance regulations are constantly changing and evolving. Social media not only offers a place to hear about the changes but also a place to digest and understand them with colleagues.

tylerhannan · 1 year ago

Thanks. I, for one, have enjoyed following you on twitter.

IcyKold · 1 year ago

I somewhat agree, but I don't know if I am on the same page. I feel you really should have subject matter experts within your organization to turn to for regular discussions of our dynamic world. If you do not feel you have enough knowledge within your own company, you should highly consider a new company if you want to be serious in this industry. Otherwise, competing and consistently winning in the enterprise segment is going to be tough.

tylerhannan · 1 year ago

Thanks for your thoughts...

To start. Is there enough knowledge in IP Commerce to do what we are doing better than anyone else? Absolutely. Without question. Does this mean that ignoring the knowledge in the industry is a good idea? Hardly!

I agree, wholeheartedly, that the hiring (and retention) of subject matter experts is key to the business. Extraordinarily important in fact. The purpose of my missive was not to encourage a lack of knowledge within an organization.

Rather, there is "tribal" knowledge that can be gleaned from interaction with a community that is simply untenable to obtain otherwise. I would love to employ all those who function as experts in the dynamic industry of payments and security. The sharing and distribution of knowledge has always been a key element, in my experience, to any successful organization. This is true in my work in the government sector, non-profit sector, enterprise retail, payments, scientific analysis, etc.

In a sense, social media has taken the brown bag lunch that organizations held with their respective teams and made it available in 140 character chunks. It has in-formalized the user group meetings I continue to attend...it has taken the monthly industry webinar and made it accessible whenever the inspiration for a group discussion strikes. A platform must add value to all participants...both in hard revenue and in soft knowledge.

To be frank, and perhaps too blunt, I would rather work with an organization respects the knowledge of a community than an insular organization that believes its customers and partners have no insight into the future and are unnecessary to "competing and consistently winning".